Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad payments, and keep your login secure. This policy explains what we store, how long we keep it, and how you can request changes or deletion.

Account securityWallet transaction logsDevice access recordsCookie preferencesDeletion requests
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abc8bd How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We built our account system to collect only what we need, encrypt it in transit and at rest, and give you control over marketing preferences and data access. Below are the four pillars of our data handling approach.

Collection & Purpose

We ask for your phone number and email to verify your identity, wallet details to route your bKash or Nagad deposit, and device data to detect duplicate sign-ups. Every field has a clear operational purpose.

Security Measures

Login sessions use HTTPS encryption, passwords are hashed, and withdrawal requests trigger SMS or email confirmation so no one can drain your wallet without access to your phone. We do not store your bKash PIN.

Retention & Deletion

Active accounts stay on file as long as you use them. When you close your account, we anonymise gameplay logs immediately and purge personal identifiers after the regulatory hold period for financial records ends.

Your Rights

You can request a data export, ask us to fix incorrect details, opt out of promotional emails, or delete your account entirely. Contact support with your registered phone number and we will confirm your identity before acting.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what we hold, correct something, or ask us to delete your account data, reach out through any of these channels. Our support team will confirm your identity and process the request within the timeframe your local regulation requires.

Team online

Live Chat

Open the chat bubble in your account dashboard or on the home page. Tell the agent you need help with a privacy or data request and they will escalate it to the compliance team immediately.

Email Support

Send your request to the support email listed in the site footer. Include your registered phone number or email so we can verify your account and respond securely without exposing your details publicly.

Account Settings

Log in, go to Settings, then Privacy Controls. You can download a copy of your transaction history, turn off marketing messages, and submit a formal deletion request that triggers our standard review process.

Privacy Policy Questions

We collect your phone number, email address, date of birth, and wallet details for bKash, Nagad or Rocket deposits. Device type and IP address are logged to prevent duplicate accounts and fraud.

Payment processors see only the transaction amount and wallet number needed to complete your deposit or withdrawal. We do not sell or rent your data to advertisers or data brokers under any circumstances.

As long as your account is active, plus the retention period required by financial regulations in your region. After that window closes, we anonymise or delete records unless a legal obligation requires longer storage.

Yes. Log in, go to Settings, then Privacy Controls and click Download My Data. You will receive a file with your profile details, transaction history, login records and any marketing preferences within a few days.

Contact support via live chat or email with your registered phone number. We will close the account, stop all marketing messages, and schedule deletion after the mandatory financial-record hold period expires in your jurisdiction.

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Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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